Refund & Cancellation policy

We are committed to providing you with exceptional services and want to ensure a smooth experience for our users. This combined Refund and Cancellation Policy outlines the terms and conditions related to refunds and cancellations for services offered through Top Goa Tours.

1. Eligibility for Refund

We offer refunds under the following circumstances:

1) Service Unavailability: In the event that a service you have purchased through us becomes unavailable due to technical issues or any other unforeseen circumstances, you may be `eligible for a refund.

2) Cancellation by User: If you choose to cancel a service that you've booked through Top Goa Tours within the specified cancellation window, you may be eligible for a refund, subject to our cancellation policy.

3) Billing Errors: If you encounter a billing error, such as overcharging or double charging, please contact our customer support team for assistance.

2. Refund Requests

To request a refund, please follow these steps:

1) Contact Us: Send an email to our customer support team atsales@topgoatours.comwith the subject line Refund Request and provide details about your booking or transaction, including your name, contact information, booking reference number, and a brief explanation of the reason for the refund request.

2) Review Process: Our team will review your refund request and may require additional information to process it. Please allow 3 days for us to investigate your request thoroughly.

3) Notification: We will notify you of the decision regarding your refund request via email. If your request is approved, the refund will be processed within 3 to 5 working days and issued to the original payment method used for the transaction.

3. Cancellation Policy

1) 50% Refund under 48 hours of Trip

2) No Refund under 24 Hours of Trip

3) Under circumstances where the trip is cancelled due to weather, maintenance, government guidelines or due to safety/availability concerns of the operator, there will be a full refund given.

4. Non-Refundable Items

Please note that some services or items may be non-refundable. These will be clearly indicated during the booking or purchase process.

5. Contact Information

If you have any questions or need further assistance regarding our refund and cancellation policy, please contact our customer support team at:

Email: sales@topgoatours.com

Phone: +91 92261 41410

By using Top Goa Tours, you agree to abide by this Refund and Cancellation Policy. We reserve the right to update or modify this policy as needed. Please check the policy periodically for any changes.

Your satisfaction is important to us, and we are here to assist you throughout the refund and cancellation process to the best of our ability. Thank you for choosing Top Goa Tours!